Configure Prescription Details

Local pharmacies are under significantly increased pressure at the moment. Please be aware that it could take up to 3-5 days to dispense a non-urgent prescription once the request has been sent by the surgery.

Under normal circumstances an electronic prescription can take up to two hours to arrive on the pharmacy system once it has been sent by the surgery - it is NOT received by them immediately. As GP surgeries are now sending all prescriptions electronically, pharmacies are receiving a higher volume of requests into their electronic workflow so this process is likely to take longer.

If your prescription request is urgent please let the surgery know when you make the request.

Repeat Prescriptions

The easiest way to order your prescriptions is through one of the platforms that allows you access to your medical records. These apps send your request directly into our clinical system for smoother processing.

Patients may request a repeat prescription through one of the online services providers (please click here to see the 'Online Services' section on our website for further information regarding signing up for access to these). The most commonly used are:

Alternatively, orders can be made by leaving a written prescription request form at the reception desk, by letter, or by clicking the medication request link at the top of this page.

We are not able for safety reasons to accept medication requests over the phone. 

Please allow 72 hours for prescriptions to be processed by the practice.  Once the pharmacy receive the prescription from us they can take up to 5 days to dispense it. Therefore please allow plenty of time when ordering your medications.

We have several prescribing Clinical Pharmacists working with the practice. If there are any queries regarding the issuing of your prescription, one of our pharmacists may contact you by telephone.

Changes To The Way You Order Repeat Medication

Many patients have a ‘repeat prescription’ meaning that they can regularly receive certain medication without having to see their doctor each time. Some people order these repeat prescriptions themselves. Others choose to use a pharmacy or dispensing company to order medicines on their behalf. Depending on how you request your medicines, the way that it works for you may change from 1 August 2018.

You can find further information in a letter below.

Changes to Ordering of Repeat Prescriptions.pdf

Why can't I get a prescription for an over-the-counter medicine?

Your GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Instead, OTC medicines are available to buy in a pharmacy or supermarket. Look up your nearest pharmacy.

Please click the following links for further information on which conditions you can buy over the counter medications for:

Why can't I get a prescription for over-the-counter medicine?

Over the Counter Leaflet

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.

The NHS currently spends around £136 million a year on prescriptions for medicines that can be bought from a pharmacy or supermarket, such as paracetamol.

By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

Medication Reviews

Please remember, medications that are taken long-term will need monitoring by your GP and Practice nurse at least annually.

Reviews can be either by appointment and /or blood test depending on the medication, to make sure the medicine is still the best treatment for you.

Not Registered for Online Services?

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Hospital Requests

When you are discharged from hospital you should normally receive 7 days’ supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via a stamped addressed envelope before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP or Practice Clinical Pharmacist first, and if necessary they will issue you with a prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.

The doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.

How Your Pharmacy Can help

Your pharmacy may be able to help with:

  • mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete's foot
  • coughs and colds, including blocked nose (nasal congestion), and sore throats
  • bruises, sunburn, and minor burns and scalds
  • constipation and piles (haemorrhoids)
  • hay fever, dry eyes and allergies (including rashes, bites and stings)
  • aches and pains, including , headache, migraine, back pain and toothache
  • vomiting, heartburn, indigestion, diarrhoea and threadworms
  • period pain, thrush and cystitis
  • head lice (nits)
  • conjunctivitis, cold sores and mouth ulcers
  • warts and verrucas
  • nappy rash and teething

Visiting your pharmacy about common health problems frees up time for GPs and A&E departments, which are already stretched, especially during the winter months.